Technical Support

Enjoy a dynamic technical support, that accompanies your needs whatever the type of information system and the size of your business. Refer to the Help Desk services that we offer for personal support, or serve-yourself of the resources presented here

How to get help

Search the Gestix knowledge base using one or more keywords related to the topic for which you seek help. If you do not find what you need, please send us an email to support@gestix.com. Our online support team is available even outside of office hours.


For over ten years in the market, Gestix have an extensive online documentation, with guides, examples, and experiences shared by other people.

Gestix Blog and FAQ

Search the Gestix blog for examples, answers to the platform specific issues, step-by step installation instructions technical situations and news and updates about Gestix.

Help is also available ou our FAQ (Frequently Asked Questions) page.

Frequently Asked Questions - FAQ

Technical Support

Looking for help on using or setting up the software? Subscribe now the Help Desk service most convenient to your case.

On-demand Technical Support

Online User Guides

User guides, manuals, videos and other online resources are available online to clients for convenience. Sign-in to access this reserved content.


Software Updates Plan

The yearly Software Updates Plan grants users of Downloadable License access to software updates provided by download for on premises systems. These updates are released whenever necessary to address changes in fiscal rules or to correct any software error. Its subscription is mandatory and must be done when the original license is purchased.

Hosting Plan

The Hosting Plan is the annual service associated with a license type Cloud-Hosted License. Waives subscription to the Software Updates Plan during its validity. Includes automatic updates and needs to be contracted at the time of acquisition of the original license.

Software as a Service (SaaS)

Software as a service is an annual license type SaaS, with access to the software by cloud, and automatic updates during the duration of the service. The service grants no entitlement to lifetime license and can not be associated with any, and at the end of the validity period, unless renewed loses access to software and data are deleted after sending a copy to the client.


 

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Technical support